| Help Desk Support Services Stivant provides 24 x 7 Help Desk services and technical support for end-users. Based on your business requirements, Stivant will work with you to develop a Service Level Agreement (SLA) that will ensure that your applications are highly available and that your users get their issues resolved in the shortest time possible. Our skilled support teams are well versed in many technologies, software platforms, and applications. They can quickly determine if escalation to a third-party vendor, developer, or your IT department is necessary we have the methodologies in place to smoothly handle the variety of relationships necessary to support your environment. When your need is for support of a custom application, our team can be quickly be trained to provide the level of support and customer service you need to be successful! |
| Remote Support Services Our technical staff is proficient with the software infrastructure and applications supported in today’s heterogeneous environments including Solaris, HP-UX, AIX, Linux, and Windows NT/2000. Our experts can support your operating systems, storage and networks as well as the applications that run in these environments. Remote Infrastructure Support Stivant will remotely support and maintain the infrastructure in your data center, using our expertise in system management to reduce your cost of maintenance. With Stivant giving you the support you need for your infrastructure, your IT staff can focus on other logistics and initiatives requiring their attention. Remote Applications Support Our expertise in application management will keep your mission-critical applications running 24×7! For applications and application platforms, Stivant can remotely support a wide variety of technologies from industry leading software vendors, including content management systems, search, knowledge management, collaboration platforms, portal servers, application servers, and web servers. For your custom applications, Stivant’ expert teams can be rapidly trained and be brought up to speed quickly giving you the best of support. |
| Managed Applications Hosting Stivant maintains its own Data Center with support for a wide range of systems and software. Our high-speed Internet access and expert staff of System Administrators ensures that your application will be highly available to your audience. Hosting your applications in Stivant’ Data Center can free your IT resources from the daily tasks of system management, monitoring and maintenance. With Stivant Managed Applications Hosting solutions, your applications will be highly reliable and available to your end users 24×7, giving you the confidence to focus on your key business initiatives. Contact Stivant today to discuss how we can give you the Help Desk, Remote Support or Managed Applications Hosting you need. |
